If you are having trouble activating your eSIM, check out these key points to fix it:
Wait for the eSIM to detect the supported network
When you activate your eSIM, it may not be detected immediately. Activation will be completed once the device recognizes the supported network in the country you have connected to.
If you still have problems after waiting, try these steps:
Turn airplane mode on and off
Sometimes turning airplane mode on for a few seconds and then off helps the mobile to re-establish the connection and detect the eSIM.
Restart your device
A simple reboot can fix connection problems. Turn your phone off and on to see if the eSIM is activated correctly.
Check if your device is compatible
Not all cell phones support eSIM. You can check the list of compatible devices to make sure that your smartphone can use this technology.
Follow the installation steps correctly
It is important that you install your eSIM following our detailed instructions. Make sure you have scanned the QR code correctly and completed the setup on your device.
Check your data plan
If your mobile is locked to a specific carrier, you may not be able to use an eSIM from another provider. Make sure your device is unlocked and your data plan is active.
If after following these steps the problem persists, do not hesitate to contact our support team.
If you have lost the QR code, please check your email, as we sent it to you after purchase. If you can’t find it, please contact our customer service so we can resend it to you.
No, eSIMs cannot be reinstalled once deleted. If you have deleted yours, you will need to purchase a new one.
Check your cell phone settings to see how much data usage you have. If you have exhausted the data limit of your plan, the connection will be interrupted. If this is not the case, restart the device or try switching networks manually.
This message usually appears when you try to add an eSIM that was previously installed or if the QR code was not scanned correctly due to an unstable connection.
To check if the eSIM is already installed on your device, follow these steps:
Important: If you deleted the eSIM previously, you will not be able to reinstall it.
If this is the first time you try to activate it and it still doesn’t work, it may be due to:
To solve the problem:
If the error persists, please contact our support team for assistance.
If you have already installed the eSIM but are still not connected, check these points:
Make sure you are in the destination country
The eSIM will only work if you have already arrived in the country where you are going to use it.
Verify that the mobile network is activated
In your mobile settings, check that the mobile network is active and that the eSIM is selected as the data line.
Enable data roaming
For the eSIM to work in another country, data roaming must be enabled in the SIM settings.
Try turning airplane mode on and off
Sometimes turning airplane mode on for a few seconds and then off helps the mobile to re-establish the connection.
Restart your device
If the above steps do not work, try turning your phone off and on to force reconnection to the network.
If after verifying all of the above you are still offline, please contact our support team for assistance.
If you have not found the answer you are looking for, ee are here to help you. Contact us and we will answer your questions as soon as possible.
It’s time to get your eSIM and enjoy connection on your next trip.
